Phone Orders
Need something from PJ’s?
Give our friendly team a call and let us know what you’re after. We’ll check availability, help you with your order and get everything ready for collection.
EASY AS 1, 2, 3
1
Call Us
Give our friendly team a call.
2
Tell Us What You Need
We’ll check availability and organise your order.
3
Pick It Up
Collect your order from the store.
⚠️
IMPORTANT
Live animals can be paid for over the phone; however, they must be collected within 2 hours of payment.
This policy helps us ensure the health and wellbeing of our animals and avoid unnecessary holding or stress.
Your collection time will be confirmed during your phone call.
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Pick-Up Information
Pick-up is available during normal store trading hours.
Please arrive at your agreed time so we can have your order ready and waiting.
Not sure about timing? Talk to our team before completing payment.
Need to know more?
Phone Order FAQ
Everything you need to know before placing a phone order.
Most products can be ordered over the phone, including food, accessories and supplies. Live animals can also be reserved, subject to collection time limits.
Payment is made over the phone using your card at the time of ordering.
Yes. Payments are processed securely by our staff and card details are not stored.
General items are held until the agreed pick-up time. Live animals must be collected within 2 hours of payment.
This helps ensure animals are not held longer than necessary and remain comfortable and well cared for.
Please call us as soon as possible. If a live animal is not collected within the agreed timeframe, the order may be cancelled or refunded at management’s discretion.
Yes. Just let us know the name of the person collecting when you place your order.
Changes or cancellations should be made as soon as possible. Live animal orders may not be able to be changed once payment has been processed.
Refunds are handled in line with our store policies and Australian Consumer Law. If you have any concerns, please speak with our team.