PJ's Pet Barn

📞Phone Orders & Pick-Up👉

We offer phone orders for customers who prefer to order directly with our team. It’s an easy way to secure what you need, pay over the phone, and collect from our store at a time that suits you.

Just give us a call, place your order, and we’ll take care of the rest.

How Phone Orders Work

  1. 📞 Call our store and speak with one of our friendly team members.
  2. 📄 Let us know what you’d like to order.
  3. 💳 Pay securely over the phone using your card.
  4. 👉 Collect your order in store at the agreed time.

Live Animal Phone Orders

Live animals can be paid for over the phone; however, they must be collected within 2 hours of payment. 🐹🐭🐓🐦🦎🐍

This policy helps ensure the health and wellbeing of our animals and avoids unnecessary holding or stress. Collection time will be confirmed during your phone call. 🩺⌛📲

If you’re unsure about timing, please talk to our team before completing payment. ⌚💳

Pick-Up Information

Pick-up is available during normal store trading hours. ⏰

Please arrive at the agreed time so we can have your order ready and waiting.

Phone Order FAQ

Most products can be ordered over the phone, including food, accessories, and supplies. Live animals can also be reserved, subject to collection time limits.

Payment is made over the phone using your card at the time of ordering.

Yes. Payments are processed securely by our staff and card details are not stored.

General items are held until the agreed pick-up time. Live animals must be collected within 2 hours of payment.

This helps ensure animals are not held longer than necessary and remain comfortable and well cared for.

Please call us as soon as possible. If a live animal is not collected within the agreed timeframe, the order may be cancelled or refunded at management’s discretion.

Yes. Just let us know the name of the person collecting when you place your order.

Changes or cancellations should be made as soon as possible. Live animal orders may not be able to be changed once payment has been processed.

Refunds are handled in line with our store policies and Australian Consumer Law. If you have any concerns, please speak with our team.

READY TO PLACE A PHONE ORDER?

Call us on (07) 4928 0299 during trading hours and our team will be happy to help.